We want to offer you excellent customer support as you plan, set up, and manage your events! Below is some information about contacting FundEasy's Support Team.

What is customer support?

We love helping our customers! Our goal on the Support team is to educate, equip, and empower you to use the event tools with ease to manage your event.  Here's how we maximize our resources to give you the best support:

  • Our Customer Support team gives assistance related to the general use of FundEasy's event management software. This assistance may be provided via email, chat, and phone and includes providing you with resources to help you learn how to use the software, troubleshooting when the software does not work as intended, and completing tasks that you do not have the ability to do on your own (through the general use of the software).

  • We'll help you get started using FundEasy. This includes offering you access to training videos, helping with setting up your registration form, and providing guidance about using FundEasy for your event.
    • If you need help customizing your registration form, the Support Team may need 1-3 business days to complete your form setup. This timeframe may be longer for more complicated forms (such as forms with tiered pricing structures) or if the Support Team needs to discuss the event with you to ascertain your registration form needs. Please contact the Support Team in advance of when your event needs to go live if you need help editing your registration form.

  • We aren’t routinely able to complete non-standard tasks for our customers that fall beyond the standard support we provide. This includes performing tasks that are readily accomplished through general use of the software.
    There are also certain out-of-scope tasks that we will not complete (such as managing personal data for your organization or registrants, writing event copy, or coordinating with event vendors).
    We won't manage your event for you or your participants, but we will empower you to manage your event effectively using our tools.

  • We may offer suggestions on 3rd party software that can help you get even more out of FundEasy's tools, but we're experts in our software, not theirs. So if you have questions about how to use 3rd party software, please contact the support team for that product.

What support resources are available?

  • The Knowledge Base directs you to our help articles which are chock full of step-by-step instructions, screenshots and videos. You can use the search bar at the top of the page to search for what you need to know.

  • Send an email to Support at support@fundeasy.com. We're here to answer your questions via email Monday - Friday, 8:30am - 5pm CST, and we typically respond to emails within several business hours.

  • Use the Get Help widget to send an email to Support, chat with a member of the Support Team, or search the Knowledge Base by clicking the question mark in the top right corner of your account and clicking Get Help. All your tools in one convenient place! We're here to help via chat Monday - Friday, 1pm - 5pm CST. If a team member is unavailable, leave a message and a team member will get back with you! The Get Help widget remains in the lower right corner of your window, but you can minimize it by clicking the green X so it's just the green dot - or you can hide it by clicking the question mark in the top right corner and clicking the Get Help (Hide) option.

  • Live Attendance help is available during regular hours from the Support Team. After hours support is available by calling the phone number in the iPad Hub app or by calling the regular FundEasy phone number and choosing the Live Attendance option.

  • We also offer a Peer-to-Peer Knowledge Base for participants. Participants can access this Knowledge Base when they are logged into their fundraising page by clicking the Help link in the top right corner of their page. 

  • More contact information is available on our website.