Note: This policy only applies to events created before our new subscription model was released (in May 2021). You can find a link to your event's Terms & Conditions at the bottom of the Dashboard in your event.
If you have transitioned your account to a subscription plan, this policy does not apply to your events. You can find the new policy about deleting events here. Read our new Terms & Conditions here.
 
1. EVENT TRANSITIONS TO AND/OR ADDS A VIRTUAL EVENT (Recommended!) 2. EVENT IS POSTPONED 
  • If your event is postponed to later in the same calendar year, your event will be invoiced after its rescheduled date. 
3. EVENT IS CANCELED
  • If your event is canceled and you don’t intend to reschedule in the same calendar year, we will invoice your Service Fee only - based on the current registrant count at the time of cancelation.
  • Live Attendance will not be invoiced.
  • A 60-day due date will be extended for your invoice (extra 30 days).
  • A free Crowdfunding page will be made available for you to receive & track online giving in lieu of your event.
  • 50% of your Service Fee can be applied as a credit toward a subscription within the next year. Note: Invoice will need to be paid by due date in order to receive credit. 
Note: Peer-to-Peer events can easily be converted to a virtual event by encouraging your fundraisers to continue raising funds and walking on their own as their community permits during this time.